Shangri-La Group announced on Wednesday that it is introducing the “Shangri-La Cares” commitment of hygiene and safety protocols for all properties worldwide. As people look to travel in the future, Shangri-La Groups says health, safety and sustainability will remain top of mind—particularly as the world continues to react and respond to the COVID-19 pandemic. With this in mind, Shangri-La Group has rolled out a pilot program at select hotels, which have been operating throughout April and May, to refine additional health and safety protocols.

Shangri-La has followed recommendations laid out by the World Health Organization, or more stringent local directives where appropriate, to ensure its operational protocols are comprehensive. These protocols include: 

  • Increased frequency and full attention to deep cleaning of all high-touch surfaces and areas used by guests throughout the hotels
  • Use of medical grade sanitizers and disinfectants, which are approved by the United States Environmental Protection Agency
  • Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality
  • Safe dining, meetings and events with extra precautions to respect physical distancing and enhanced food safety practices

In addition, the Group has enhanced training, learning and development resources for employees on essential preparatory and prevention measures. This training is certified by long-term partner and global hygiene solutions provider, Diversey, which specializes in developing cleaning and hygiene technologies across industry sectors, such as health care, hospitality, retail and food services.

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Employees will also be equipped with personal protective equipment where necessary.

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