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Smart applications

The first Internet of Things application at Schiphol involves the option for passengers to share real-time feedback regarding their experiences in the toilet facilities. The real-time evaluations from passengers are then applied to conduct a detailed analysis of how the toilets are being used and assessed. Over 550,000 responses were received in the month of September. The real-time information enables our cleaning contractors to take proactive action to remedy malfunctions or untidy conditions. The initial results show that the toilets are cleaner and that passengers appreciate this.

The in-house network makes the implementation of new applications quick and straightforward. Schiphol plans to test applications involving sensors at aircraft stands, so that the sensors can provide real-time information about the equipment on-site at the aircraft stand. The airport expects that this will make it possible to check whether the necessary equipment is present before the aircraft and the handling personnel arrive at the gate. At the same time, this information is expected to help resolve disruptions quickly and prevent delays for the airline and passengers.

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