FORT WORTH, Texas,
“Kerry is one of the very best leaders I have had the privilege of working with,” said
Philipovitch began her aviation career in 1996 as a pricing analyst at
Operations and Commercial Realignment
With this announcement, American is realigning its Operations and Commercial teams around four key pillars of the business: Operations, Network Strategy, Revenue and Customer Experience. The following four leaders will assume responsibility for these teams and each individual will report to Isom:
- David Seymour, Senior Vice President of Operations
- Vasu Raja, Senior Vice President of Network Strategy
- Don Casey, Senior Vice President of Revenue
- Kurt Stache, Senior Vice President of Customer Experience
“This is an opportunity to sharpen our focus on the key parts of our airline: running a reliable operation, expanding the world’s best network, maximizing all aspects of revenue to ensure American thrives forever, and delivering a superior customer journey as we create a world-class customer experience,” continued Isom. “This restructure puts innovative and extremely capable leaders at the forefront of these initiatives.”
David Seymour will expand his responsibilities and assume leadership for all of American’s operations, furthered by two key changes to his organization. Jim Butler has been named Senior Vice President of Airport Operations and Cargo. Butler previously led the airline’s International Airport Operations and Cargo teams and will now assume responsibility for the airline’s domestic airports.
In addition, Devon May has been named to the new role of Senior Vice President of American Eagle and Operations Planning. May will have responsibility for American’s regional operation and will lead the airline’s operations planning teams.
Both Butler and May will report to Seymour. Kevin Brickner, Senior Vice President of Technical Operations; Kimball Stone, Senior Vice President of
Vasu Raja is being promoted to Senior Vice President of Network Strategy. In this role, he will retain his responsibilities for American’s global network and will assume oversight of alliances and partnerships. Joe Mohan, Vice President of Alliances and Partnerships, will now report to Raja. This team will focus on maximizing the efficiencies of American’s current network and partnership structure, while ensuring American continues to provide customers with the industry’s preeminent network.
Don Casey will lead the team responsible for the airline’s revenue. Jim Fox, Vice President of Pricing & Yield Management, will continue reporting to Casey. Casey’s oversight will expand to include the sales and distributions teams, working closely with Alison Taylor, Senior Vice President of Global Sales & Distribution, who will now report to Casey. This new structure will facilitate improved long-term customer partnerships and agility in responding to the ever-changing market needs of American’s customers. Combining these two best-in-class revenue organizations will also ensure revenue outperformance and faster speed to market and delivery of the airline’s revenue initiatives.
Kurt Stache will assume responsibility for the many touchpoints along the customer journey. As part of this new structure, Jill Surdek is being promoted to Senior Vice President of Flight Service. Surdek served as Vice President of Flight Service for the past three years, and over that time, managed one of the airline’s largest integration projects to bring all 28,000 flight attendants onto one operational platform. With this project’s successful completion, Surdek will now play a key role in leading the airline’s customer experience strategy.
Additionally, Alice Curry, Vice President of Customer Care, and her team will move to this group. Surdek and Curry join Janelle Anderson, Vice President of Global Marketing; Bridget Blaise-Shamai, Vice President of Customer Loyalty and Insights and John Gustafson, Vice President of Digital Customer Experience, in reporting to Stache. Together this team will focus on creating a seamless customer journey and improving guests’ likelihood to recommend American.
Operations and Commercial Leadership Team
Isom’s leadership team will include his four direct reports of David Seymour, Vasu Raja, Don Casey and Kurt Stache, as well as Alison Taylor and Devon May. This team will bring the necessary visibility and accountability to the efforts and initiatives needed to excel in operations, revenue, network and customer experience.
“American’s team members are what set us apart,” concluded Isom. “They’re the difference between just a flight and an experience. Our job is to give them the tools to care for customers on their journeys with us, and we know with this superb group of six leaders at the helm, we will deliver.”
David Seymour has more than 20 years of major airline operations experience at America West,
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/22f58567-90e2-4b2a-8f66-0034308c6cc3
Vasu Raja has been with American for 15 years and has worked in Sales, Corporate Planning, Revenue Management and Network Planning and Analysis. He holds a bachelor’s degree from
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/381c1bcc-e082-4763-b55d-27e2b76bacc4
Don Casey joined American in 2000 after leading Planning at
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/dbc2897b-4fc9-49a1-8fa8-ef76d2636030
Kurt Stache has 24 years of airline management experience at American, including leadership positions in AAdvantage Marketing, Global Sales, International, and Strategic Alliances. Most recently he has overseen the airline’s marketing strategy and implementation across all channels, as well as the company’s loyalty, digital and sales organizations. Stache holds a bachelor’s degree from
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/9f4a4265-bf81-48a9-9080-0849ece4a976
Devon May has nearly 20 years of airline experience in finance, commercial and operational roles. Since 2017, he has overseen American’s regional operations along with Network Planning and Alliances. Previously he served in leadership positions at
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/88e75505-4161-48fe-aaaf-89cabc23de99
Alison Taylor leads American’s Global Sales team and is responsible for developing all sales and distribution policies worldwide, as well as managing the airline’s relationships with corporate, agent and group customers. Prior to joining American, she held a similar role at Starwood Hotels & Resorts Worldwide. Taylor has lived and worked in nine countries, including more than 20 years in Asia, and is a board member of both the
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/789274a5-367b-4d81-9171-e19de39f3335
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Source: American Airlines Group, Inc.