Flying safely under corona conditions
(Last updated: 10/06/2020) The airport company takes the current health situation very seriously and is working closely with the responsible authorities at state and federal level to protect passengers, visitors, employees and partners from infection and to prevent the spread of the virus.
Processing passengers under corona conditions
The airport company is preparing for the expected increase in air traffic over the next few weeks. Numerous measures in the terminals as well as at security checkpoints and boarding areas ensure that passengers at Schönefeld and Tegel Airports can board their flights safely despite corona conditions. Distance markings on the floor at the check-in areas, security checkpoints and baggage claim areas help passengers to comply with the applicable distancing rules. Plexiglas partitions are being installed at check-in and boarding counters as well as at security checkpoints and passport control. Travellers will also find contactless hand sanitiser dispensers at security checkpoints and waiting areas. Passengers will find wipe dispensers at self-check-in counters to disinfect displays and handles themselves. In addition, travellers receive up-to-date information on distancing and hygiene rules via the monitors and announcements in the terminals.
Basic rules for passengers
Travellers are asked to be at the airport two hours before departure, despite there being less traffic, since some processes at the airport take considerably longer under the new distancing and hygiene rules.
- Processes, such as check-in and security checks, should be contactless wherever possible. For example, travellers are asked to check in online and load their boarding pass directly onto their smartphone.
- Wearing a mask that covers the nose and mouth is mandatory for travellers at terminals in Schönefeld and Tegel. Distancing regulations are also in place and masks that cover the nose and mouth must be worn in food and shopping areas at the airports. In addition, some airlines require passengers to wear a mask that covers their nose and mouth on flights. Therefore, you must check with your airline regarding the applicable regulations before your departure.
- Arriving passengers are asked to leave the terminal immediately after arrival and baggage claim. Anyone picking up passengers must wait outside the terminal.
- At the request of the Federal Police, each passenger is currently only allowed to carry one piece of hand luggage at the security checkpoints. The Federal Police and the large German commercial airports have developed a procedure to reliably check as many passengers as possible while safely observing the distancing and hygiene regulations. For example, in future the Federal Police will frequently forgo asking passengers to take of their shoes.
- It is mandatory in Berlin and Brandenburg to wear a mask covering the nose and mouth both in public transport and while shopping. This also applies while travelling to the airports and in shops open at Schönefeld and Tegel Airports.
Current restrictions at the airports
• Passenger handling is largely taking place at Terminal C.
• The TXL lost property office is closed and until further notice can only be contacted by email (firstname.lastname@example.org).
• The C-Lounge and Sky-Conference Centre are currently closed and will reopen on 22 June 2020.
• All departing passengers are being handled at terminal section K; arriving passengers at terminal section M arrivals.
• The SXF lost property office at terminal section M arrivals is currently open as follows:
Monday – Friday: 8:30 am – 4:30 pm
Saturday: 9:00 am – 3:00 pm
• Local public transport:
Information on coronavirus for Berlin’s urban railway
The regional train RB14 mostly only runs to Charlottenburg. Passengers can take the S9 tram line from Spandau
Restrictions at both airports
• Passenger information counters are currently closed. If you have any questions, please contact us by phone (+49 (0) 30 6091 60910) or via Twitter
• The visitors’ terraces at Schönefeld and Tegel have been closed until further notice.
• The opening hours of the shops and catering facilities are adjusted on a day-by-day basis to the changing requirements of the authorities and the volume of passengers. A basic range of services is available at both airports until further notice.
General hygiene measures
The preventive and professional disinfection of surfaces that are particularly heavily used (e.g. buttons, lifts, handles, handrails, grips, counters, info counters, boarding card scanners, passport control counters, self-check-in counters, food and beverage machines) has been significantly intensified.
All bathroom facilities are continuously subjected to surface disinfection and the soap dispensers and seat cleaners are also refilled and professionally disinfected around the clock.
Departing and incoming passengers receive up-to-date information via announcements and monitors in the terminals.
The airport company urges passengers, visitors, anyone picking up or dropping off passengers, as well as employees and partners to comply with and implement the usual and most important hygiene rules.
Wash your hands thoroughly (20-30 seconds) with soap and water several times a day. Alternatively, use a hand disinfectant.
Keep a distance of two meters from infected or possibly infected persons.
Postpone your trip; do not take anyone to the airport or pick anyone up if you have a respiratory infection.
Avoid touching your mouth, nose or eyes with unwashed hands.
If you have to cough or sneeze, keep a clear distance to other people. Cough or sneeze into a tissue or into the crook of your arm (covered with clothing) to catch droplets.
Avoid close welcome and farewell rituals. Refrain from shaking hands
The Robert Koch Institute provides up-to-date information on developments.
The Federal Centre for Health Education provides answers to frequently asked questions about the coronavirus.
Detailed information on contact restrictions and quarantine measures of the federal states of Berlin and Brandenburg:
Information from the Federal Ministry of the Interior on travel restrictions and border controls
Detailed information on the coronavirus from the Federal Ministry of Health
Questions about the coronavirus answered:
Telephone hotline in Brandenburg: +49 (0) 331 – 8683 – 777
Telephone hotline in Berlin: +49 (0) 30 – 90 28 28 28