Passenger Services Team – 36
East Midlands Airport (EMA) has maintained its ‘Good’ rating in the latest Civil Aviation Authority (CAA) report that annually reviews accessibility at UK airports.
For the second year running, the airport’s services for passengers with reduced mobility (PRM) have been recognised with this rating, following a step-change in the quality of PRM services last year.
For passengers with reduced mobility or hidden disabilities, navigating a way through a busy airport can be a daunting process and we are committed to inclusive travel for all our passengers, regardless of the assistance they may need
In recent years EMA has invested considerably in staff training and made improvements to the physical infrastructure. Its passenger services team is dedicated to supporting passengers who need help at any stage of their visit to the airport.
In addition to providing appropriate facilities for passengers with reduced mobility or hidden disabilities, EMA also offers ‘try before you fly’ days which are very popular with those who are anxious about the thought of visiting an airport. They are particularly beneficial for passengers with dementia or autism and their families as it often helps put their mind at rest in advance of the day of travel.
Andy Tyler-Smith, EMA’s Customer Services and Security Director, says:
“We’re pleased that the CAA report recognises our continued success in providing a positive experience for passengers with physical and hidden disabilities. We are committed to ensuring anyone wishing to fly has the same access to air travel through East Midlands Airport and can travel confidently, easily and seamlessly. The feedback and response we get from passengers is really encouraging and they appreciate the service we offer. We want to ensure that everyone’s experience of EMA is a positive one.”
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